• Dry clean recommended for best fabric care and longevity.
• Do not bleach or use harsh detergents.
• Store in a cool, dry place away from direct sunlight.
• Iron on low to medium heat.
• Slight variations in weave, texture, and color are natural characteristics of handcrafted textiles.

• Most Serikala sarees are dispatched within 1–2 business days from our manufacturing unit.
• Customized, Madhubani hand-painted, and made-to-order pieces may require 3–5 business days for dispatch to ensure the highest level of craftsmanship.
• Delivery across India typically takes 3–7 business days after dispatch.
• International shipping is available to selected countries.
• Tracking details are shared via email or WhatsApp once your order is shipped.
• International orders may be subject to customs duties and local taxes applicable in the destination country.
• Delivery timelines may vary during festive periods, public holidays, or unforeseen courier delays.

• Exchange requests must be raised within 48 hours of delivery.
• Products must be unused, unwashed, and returned with original tags and packaging.
• Only damaged, defective, or incorrect products are eligible for exchange or store credit.
• Sale, discounted, customized, and altered items are not eligible.
• Handcrafted weaving variations are not considered defects.
• Approved returns qualify for replacement or store credit valid for 6 months.
• Return shipping is free only for damaged or incorrect products.

Serikala Lifestyle Private Limited

Operational Address:
Khasganj, Baulipar,
Bihar Sharif, Nalanda,
Bihar – 803101, India
GSTIN: 10ABPCS8716A1ZJ

Registered Address:
J-3/102, Ground Floor,
DDA Flats, Kalkaji,
South Delhi – 110019, India

Email: info@serikala.com
Phone & WhatsApp: +91 7972916774

Support Hours:
Monday – Saturday
11:00 AM – 6:00 PM IST