Shipping policy
Last Updated: June 2026
Weaving Dreams, One Thread at a Time
At Serikala, every piece is thoughtfully crafted and carefully prepared before it reaches you. We are committed to delivering your order safely and efficiently while ensuring a seamless shopping experience.
Domestic Shipping (India)
Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders are not processed or dispatched on Sundays and public holidays.
- During peak seasons, festive periods, or promotional events, processing times may be slightly extended.
Delivery Timeline
- Once dispatched, orders are typically delivered within 3–7 business days across India.
- Delivery timelines may vary depending on your location, courier partner availability, weather conditions, or other unforeseen circumstances.
Shipping Charges
- Standard shipping charges, if applicable, will be displayed at checkout.
- Free shipping offers, when available, will be communicated on the website and promotional campaigns.
International Shipping
We currently offer international shipping to selected countries.
Delivery Timeline
- International orders are generally delivered within 7–21 business days, depending on the destination country and customs clearance processes.
Customs, Duties & Taxes
- International shipments may be subject to import duties, taxes, customs fees, or local charges imposed by the destination country.
- These charges are the responsibility of the customer and are not included in the order total.
- Serikala is not responsible for delays caused by customs authorities.
Order Tracking
Once your order is shipped, you will receive a confirmation email or WhatsApp notification containing your tracking details.
Please allow up to 24 hours for tracking information to become active.
Delivery Delays
While we strive to meet all estimated delivery timelines, occasional delays may occur due to:
- Adverse weather conditions
- Public holidays
- Courier service disruptions
- Customs processing (for international orders)
- Remote delivery locations
We appreciate your patience and understanding in such situations.
Damaged Parcels During Transit
If your package arrives visibly damaged:
- Take clear photographs of the package before opening it.
- Contact us within 48 hours of delivery.
- Share your Order ID along with supporting photographs.
Our team will assist you in resolving the issue promptly.
Contact Us
For shipping-related assistance, please contact:
Email: info@serikala.com
WhatsApp: +91 87008 96075
Thank you for choosing Serikala.
Every order supports India's artisan communities and helps preserve timeless textile traditions—one thread, one weave, and one story at a time.