Shipping policy
Last Updated: September 2026
Weaving Dreams, One Thread at a Time
At Serikala, every piece is thoughtfully crafted and carefully prepared before it reaches you. We are committed to delivering your order safely and efficiently while ensuring a smooth shopping experience.
Domestic Shipping — India
Order Processing
- All orders are processed within 1–3 business days after order confirmation.
- Orders are not processed or dispatched on Sundays and public holidays.
- During festive seasons, peak periods, or promotional campaigns, processing may take slightly longer.
- Once your order is processed, it will be handed over to our courier partner for delivery.
Delivery Timeline
- After dispatch, orders are generally delivered within 3–7 business days across India.
- Delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, remote locations, or other unforeseen circumstances.
- Estimated delivery timelines are indicative and do not constitute a guaranteed delivery date.
Shipping Charges
- Applicable shipping charges will be displayed at checkout before you complete your purchase.
- Any free-shipping offer will be clearly mentioned on the website or as part of the relevant promotional campaign.
International Shipping
Serikala currently offers international shipping to selected countries, subject to service availability.
Delivery Timeline
- International orders generally take 7–21 business days after dispatch.
- Actual delivery times may vary depending on the destination, courier network, customs clearance, and local delivery conditions.
Customs, Duties & Taxes
International orders may be subject to:
- Import duties
- Customs charges
- Local taxes
- Handling or other charges imposed by the destination country
These charges, where applicable, are the responsibility of the customer and are not included in the order value unless specifically stated.
Serikala is not responsible for delays resulting from customs inspections, clearance procedures, or other actions of destination-country authorities.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation by email or WhatsApp with the available tracking details.
Please allow up to 24 hours for tracking information to become active after dispatch.
If tracking information does not update for an extended period, please contact our support team.
Delivery Delays
Although we work with our courier partners to deliver orders within the estimated timeline, delays may occasionally occur due to:
- Adverse weather conditions
- Public holidays
- Courier service disruptions
- Customs clearance
- Remote or difficult-to-service locations
- Incorrect or incomplete delivery information
- Unforeseen logistical circumstances
We appreciate your patience and understanding in such situations.
Incorrect or Incomplete Delivery Information
Customers are responsible for providing an accurate and complete shipping address and contact details at the time of placing an order.
If an order is delayed or returned because of an incorrect or incomplete address, unavailable recipient, or similar customer-related issue, additional shipping charges may apply for re-dispatch.
Damaged Parcel During Transit
If your package appears visibly damaged when delivered:
- Take clear photographs/videos of the package before opening it.
- Contact Serikala within 48 hours of delivery.
- Share your Order ID along with photographs/videos showing the damage.
Our team will review the issue and assist you with the appropriate resolution in accordance with our Return & Exchange Policy.
Delivery Address
Return & Operational Address
Serikala
Khasganj, Baulipar,
Bihar Sharif, Nalanda,
Bihar – 803101, India
Registered Address
Serikala
J-3/102, Ground Floor,
DDA Flats, Kalkaji,
South Delhi – 110019, India
Contact Us
For shipping and delivery assistance:
Email: info@serikala.com
WhatsApp / Mobile: +91 79729 16774
Our team will be happy to assist you with your order.