Refund policy

Weaving Dreams, One Thread at a Time

At Serikala, we want you to love what you wear. Every piece is crafted with care and rooted in India’s rich textile traditions. If something isn’t right, here’s how we can help:

✔ Eligible for Exchange / Store Credit

You may request an exchange or store credit if:

  • The product is damaged, defective, or incorrect

  • The return request is raised within 48 hours of delivery

  • The item is unused, unwashed, and in original condition

  • Tags and original packaging are intact

  • Proof of purchase is provided

❌ Not Eligible for Return / Exchange

  • Customized or altered items

  • Items purchased during a sale or at a discount

  • Minor thread pulls or weave irregularities (the beauty of handmade fabric)

  • Requests made after 7 days of delivery will not be accepted

🔁 Easy Return Process

  1. Email us at info@serikala.com with your Order ID and clear images of the issue

  2. Upon approval, we will:

    • Arrange reverse pickup (in select areas), or

    • Request you to self-ship the item

  3. After inspection, you will receive:

    • A replacement item, or

    • A store credit (valid for 6 months)

📦 Shipping Information

  • Return shipping is free only for defective or incorrect products

  • In other eligible cases, the customer bears the return shipping cost

📍 Return Address

Serikala
J-3/102, Ground Floor, Opposite Alaknanda Market Shopping Complex,
Kalkaji, South Delhi – 110044
Email: info@serikala.com

📩 Need Help?

We're here to assist!
Email us at info@serikala.com or WhatsApp our team - +91 - 8700896075 for quick support.

Thank you for supporting Serikala.
Together, we're weaving dreams and preserving heritage—one outfit at a time.