Terms of service

Effective Date: June 2026

Welcome to Serikala. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian. If you do not agree with these Terms, please refrain from using our website.

2. About Serikala

Serikala is a lifestyle brand dedicated to celebrating India's rich textile heritage through thoughtfully curated sarees, fabrics, and handcrafted collections.

3. Products & Availability

  • All products displayed on the website are subject to availability.
  • We reserve the right to limit quantities, discontinue products, or modify product details without prior notice.
  • Due to the handcrafted nature of many products, slight variations in color, weave, texture, or design may occur and should not be considered defects.

4. Pricing & Payments

  • All prices are displayed in Indian Rupees (INR) unless otherwise specified.
  • Prices are subject to change without prior notice.
  • We accept secure online payments through authorized payment gateways and offer Cash on Delivery (COD) on eligible orders.
  • Orders may be canceled if payment authorization is declined or suspected fraudulent activity is detected.

5. Orders & Cancellations

  • Once an order is placed, you will receive an order confirmation via email or SMS.
  • We reserve the right to refuse, cancel, or limit any order at our sole discretion.
  • In the event of cancellation from our end, any prepaid amount will be refunded to the original payment method.

6. Shipping & Delivery

  • Orders are generally processed within 1–3 business days.
  • Delivery timelines may vary based on location, courier operations, public holidays, or unforeseen circumstances.
  • International orders may be subject to customs duties and taxes imposed by the destination country.

Please refer to our Shipping Policy for complete details.

7. Returns, Exchanges & Refunds

  • Exchanges are accepted only for damaged, defective, or incorrect products as per our Returns & Exchange Policy.
  • Due to the handcrafted nature of our collections, minor irregularities in weaving, texture, or print placement are not considered defects.
  • Refunds, exchanges, and store credits are governed by our Returns & Exchange Policy.

8. Intellectual Property

All content on this website, including text, graphics, images, logos, product designs, and branding elements, is the exclusive property of Serikala and may not be copied, reproduced, distributed, or used without prior written consent.

9. User Conduct

You agree not to:

  • Use the website for any unlawful purpose.
  • Interfere with website security or functionality.
  • Upload or transmit malicious software, viruses, or harmful code.
  • Violate any applicable laws or regulations.

10. Third-Party Services

Our website may contain links to third-party websites or services. Serikala is not responsible for the content, policies, or practices of such third parties.

11. Limitation of Liability

To the maximum extent permitted by law, Serikala shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

12. Privacy

Any personal information collected through our website is governed by our Privacy Policy.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Bihar, India.

14. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Changes become effective immediately upon posting on this page. Continued use of the website constitutes acceptance of the revised Terms.

15. Contact Information

Serikala Lifestyle Private Limited

Email: info@serikala.com
Phone & WhatsApp: +91 7972916774

Operational Address:
Khasganj, Baulipar, Bihar Sharif, Nalanda, Bihar – 803101, India

Registered Address:
J-3/102, Ground Floor, DDA Flats, Kalkaji, South Delhi – 110019, India

GSTIN: 10ABPCS8716A1ZJ

Thank you for choosing Serikala. By supporting handcrafted textiles, you help preserve India's rich artisan traditions and celebrate timeless craftsmanship.