Privacy policy

Effective Date: June 2026

At Serikala, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, place an order, or interact with our services.

By accessing or using www.serikala.com, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

When you interact with Serikala, we may collect:

Full name
Email address
Phone number
Billing and shipping addresses
Order and transaction details
Customer support communications
Account information (if applicable)

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Website usage data
Cookies and tracking information
Referring websites and browsing activity

Information from Third Parties

We may receive information from:

Shopify and related e-commerce services
Payment gateways and payment processors
Shipping and logistics partners
Marketing and analytics service providers

How We Use Your Information

Your information helps us:

Process and deliver orders
Provide customer support
Manage returns, exchanges, and refunds
Improve website functionality and user experience
Personalize product recommendations
Send promotional communications (where consent is provided)
Prevent fraud and unauthorized transactions
Comply with legal obligations

Marketing Communications

With your consent, we may send:

Promotional offers
New collection launches
Product updates
Special events and announcements

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain shopping cart functionality
Improve website performance
Analyze visitor behavior
Personalize content and advertisements

Most browsers allow you to manage cookie preferences through their settings.

Sharing of Information

We may share information with trusted service providers including:

Payment processors
Shipping and logistics partners
Website and technology providers
Marketing and analytics partners
Government authorities when required by law

We do not sell, rent, or trade your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

While we strive to protect your information, no online transmission or storage method can guarantee complete security.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders and provide services
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements

Your Rights

Subject to applicable laws, you may request:

Access to your personal information
Correction of inaccurate information
Deletion of eligible personal data
Withdrawal of marketing consent

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.